Customer Testimonials

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Google Oct 7, 2020

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Google Sep 21, 2020

Love the 2020 Giulia! The dealership is very clean and accommodating. Alton is especially great to work with! He invited me down to check out a few models that fit my needs based on the vehicles I have leased from him in the past. Exemplary customer service - it feels good to work with someone who still checks in and thinks of my needs before I do!

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Google Jul 29, 2020

Fantastic Service Department

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Google Jul 8, 2020

I have had great experiences with this location 100% of the time. Their service team is always helpful and efficient. The last visit I made I arrived unscheduled and in a panic, with a malfunctioning car, en route to pick up my son's birthday puppy. Chad was patient and took incredible care of us. We were in and out in no time. He saved the day!

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Google Jul 1, 2020

Great experience! Fiat of Tacoma really came through for us. John, Gabe, Sales Manager (Larry, I think) kept it simple and stayed true to their word. If your in the market and considering a Fiat, I highly recommend giving them a shot. Thank you FIAT TEAM for doing your part in making my daughter's wish come true!

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Google Jun 21, 2020

Even though I was early Tacoma Alfa Romeo was prompt on getting our car in and having it finished in a timely manner.

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Google Jun 12, 2020

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Cars Jun 11, 2020

I found a “too good to be true” price for a 2019 Giulia Ti Sport AWD on Alfa Romeo of Tacoma’s website. I spoke with Alton Grounds and Jim Parsons about the car. They assured me the price was as advertised. While I was hesitant to believe them based on bad experiences I’ve had with other dealers in the past, I couldn’t pass up the opportunity. So, my wife and I drove an hour to Tacoma to test drive the vehicle and get a value on our trade. As it turns out, I had no reason to be ...

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Google Jun 6, 2020

Special ordered a 2020 Giulia Lusso Q4 Ti Performance.It was delivered last week! Jim Parsons was my sales person. He and everyone at Alfa Romeo & Fiat of Tacoma were great to work with. A completely enjoyable experience.

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Google May 22, 2020

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Google May 20, 2020

Great services and cars. Would definitely recommend it to my friends. Live fiats.

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Google May 1, 2020

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Cars Apr 25, 2020

Speedy service while I waited to have my car serviced in response to a recall notice I received in the mail. Chad Pothero, the Alpha Romeo Service manager is always attentive and thorough.

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Google Mar 8, 2020

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Google Mar 7, 2020

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Google Feb 21, 2020

Sales force were professional I every way, and wet out if their way to assist I all phases of the selection process. The experience could not had been better!!😊

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Google Jan 27, 2020

Helpful Staff.

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Google Jan 26, 2020

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Google Jan 20, 2020

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Cars Jan 10, 2020

Overall had a good time there. Mr. Jim Parson was really polite, professional, and answered all our questions we had. Definitely would recommend him to anyone!

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Google Dec 12, 2019

The service department is great. Chad was super helpful and pleasant to deal with.

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Google Dec 5, 2019

Great dealership

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Google Dec 1, 2019

Always take great care of me. Remember me when I come in and call. Get me in for last minute needs. And always with a smile.

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Google Nov 18, 2019

Outstanding sales experience! Easy pace, knowledgeable, no pressure, great deal ... dropping the mic.

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Cars Nov 12, 2019

I enjoy every min.that I was there at Fiat.The service was Excellent all through the buying Process.Thank You so much.Mr.Nate Johnson and Mr. Jim Parsons was very very Helpful through the entire process. I was very very please.

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Google Nov 8, 2019

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Google Nov 5, 2019

Second time I want to Fiat of Tacoma for Service on my Fiat 500 Abarth. This time, I needed the brake pads and rotors replaced with new ones I would be providing (purchased from R1 Concepts). Just like last time, they proved why they are the best Fiat Dealership and Service in the Pacific Northwest. I called them to schedule the appointment some weeks ago, for this past Saturday. I was given a quote right away for the service, $120.00 per axle given I would provide the parts. With taxes, it was just over $300, which was far cheaper than what the other ...

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Google Oct 18, 2019

Very friendly staff! Went in for my first oil change for my Abarth. There could have been more seating in the waiting area and possibly some snacks for purchase. Also it would have been the extra bonus if they could have did a quick car wash.

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Cars Oct 18, 2019

I am very impressed with Tacoma Fiat’s service department. They are honest and do an excellent job. Chad and Mike are a joy to work with. Their mechanic does top notch work and is very thorough. He checks everything. The printed diagram is so appreciated. Thank you for all your efforts.

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Google Oct 14, 2019

Great service!

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Google Oct 12, 2019

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Google Oct 2, 2019

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Google Sep 26, 2019

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Google Sep 11, 2019

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Google Sep 9, 2019

Scheduled a Saturday appointment earlier that week, very courteous folks over the phone. That courtesy carried as well in-person: the service department treated me very nicely, and kept me updated on the status and things of note for my appointment. At the end, they had replaced the headlights with the ones I brought over, the fog lights were replaced with LED ones I also brought. Overall, very happy with everything, other than being over an hours away this is a great place to have my Fiat serviced. Would take my car there again!

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Google Aug 30, 2019

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Google Aug 28, 2019

Nice showroom. Great coffee.

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Cars Aug 22, 2019

Everyone was professional and helpful. They took care of the issue and I was well informed throughout the steps. Communication was awesome and they completed the work in no time. They made the experience easy and comfortable.

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Cars Aug 14, 2019

Stopped by just to look. Fell in love with a car and with Jamey who was my salesperson. I am 80 years old. I have NEVER been treated with more respect nor enjoyed purchasing a car more. Jamey was the highlight of the experience (after the car) but everyone went out of their way to be pleasant, friendly and informative. Assuming I live long enough, I will be back.

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Google Aug 13, 2019

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Google Aug 6, 2019

I had a great experience working with the team, Jim and Tosha were very helpful the first time I ended up coming back two more times. They went the extra mile to get the car that had all the options I wanted.

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Cars Aug 4, 2019

Jim Parsons was outstanding as our salesman. He went above and beyond in getting our Giulia. We searched many dealers and Tacoma was the best in price. We will buy again from Jim!

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Google Aug 3, 2019

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Google Jul 6, 2019

Awesome staff John really helped me with my Abarth recommend for everybody to check it out.

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Google Jul 5, 2019

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Cars Jul 5, 2019

Helpful staff very friendly and helpful thanks John still remember me after 2 years will definitely recommend to my friends and family looking for upgrades for my Abarth

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Cars Jun 23, 2019

Fiat of Tacoma knows their vehicles and the evolution of their brands. Service department is always efficient in answering questions and has completed quoted work faster than expected. I enjoyed the buying experience and service work when ever I go in.

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Google May 31, 2019

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Google May 23, 2019

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Google May 14, 2019

we have bought 2 Fiat 500 there

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Google Apr 24, 2019

Bought my Fiat 124 Spider from Fiat of Tacoma six weeks ago: one of the best purchase experiences I’ve had in 30 years. They were willing to locate the exact car I wanted, and I was able to agree on a price remotely. Weeks later, when I needed them to take care of some aftermarket items, they set up the appointment with the installer, and had a loaner vehicle ready! Special shoutout to John Valentine for a professional, excellent sales experience. If you are looking for a Fiat or Alfa Romeo, give them a call.

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DealerRater Apr 6, 2019

Three weeks ago I bought a new 2018 Fiat 124 Spider Abarth from Fiat of Tacoma. It was a great experience. While I researched and decided on what type of car and equipment I wanted, my salesman John Valentine, diligently followed up, trying to facilitate the process. Once I was ready to buy we zeroed in on a specific vehicle we were able to agree on a price online. I have bought 30 vehicles over my lifetime: I was impressed with my experience with Fiat of Tacoma's and, in particular John's attention and straightforward approach throughout the entire process. If you ...

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Google Mar 25, 2019

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Cars Mar 20, 2019

I absolutely enjoyed taking my car into Fiat. They have the best customer service in town. My oil change was done within no time. And it was a pleasant visit.

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DealerRater Mar 6, 2019

This my my car’s home for service! Service is great! Best customer service! Special thanks to Samantha @ the Service Reception Desk, for always taking care of me and my car! Thanks!

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Cars Mar 2, 2019

After two years of use, my Fiat 500 needed a sensor replaced. The service department was quick to diagnose the problem, order the part in and do the replacement. Throughout the process Samantha kept me informed of the progress. I was delighted with the service and love my car.

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DealerRater Mar 2, 2019

I recently took my 2017 500 Pop in for scheduled service and received excellent service as usual. This was the first service for this car, it's my second Fiat 500, and I was happy to discover that this visit was free. I'm a long time customer as my first visit was a week after they opened, I've always been treated well in the past, given excellent service, even repairs that were not warranty related were done quickly and at reasonable cost. Samantha, the Service Concierge, is always efficient, cheerful and thorough. If you've had poor experiences elsewhere, Fiat of ...

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Google Feb 19, 2019

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Google Feb 12, 2019

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Google Jan 25, 2019

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Google Jan 19, 2019

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Google Jan 4, 2019

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Google Dec 31, 2018

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Google Dec 19, 2018

A Fiat is far gone from the “Fix it again Tony.” It holds some of that history in market depreciation, which is great for their used car market. In addition to that, their reliability and fun-factor is stellar. Sales person Danny is my personal recommendation, a jovial welcoming character at the dealership. Manager Domonick, and mechanic Richard were all great to talk and connect to and glad to give them my business. The whole team knows their customers well and even spoke a little to the previous owners meticulous care of what is now my car. Their selling I would ...

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DealerRater Dec 8, 2018

I recently went in to have a speaker replaced and was not only accommodated, but also informed I had another speaker in poor condition as well. Both were replaced and now the system sounds new! Thank you for your keen ear and quick service!

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Google Nov 21, 2018

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Cars Nov 17, 2018

I live in Seattle, but Alfa Romeo of Tacoma had the best selection of Giulias, and the best price by a far. Great service, great team, LOVE my new ride. Totally worth the drive.

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Google Nov 14, 2018

I've never had any problems with the service department! Top notch people doing the best they can!

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Cars Nov 13, 2018

Samantha in service is always super cheerful and helpful when I come in for oil changes. The sales people are also great, I've bought 3 Fiats from them.

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Cars Oct 20, 2018

Everytime I come in there I am treated like a person not a number. I love the concern and quality of the people working in the service department. I would recommend them to everyone. Thank you.

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Google Oct 12, 2018

Trust worthy people.

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Google Oct 11, 2018

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Cars Oct 10, 2018

From the moment Tom introduced me to my new love, Giulia, through the consummating test drive to the first service these folks at Alfa Fiat of Tacoma have been great; friendly, courteous, knowledgeable, and fun to deal with. Samantha and Chad in service are the best and make parting with my car for the day painless. Great team to by a car from.

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Cars Sep 28, 2018

Tom and the guys helped get me out of my aging Porsche Boxster and into a new Abarth Spider. The sale moved along very well, the car was a good fit, and we were able to get it done on my budget.

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Google Sep 9, 2018

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Google Sep 7, 2018

I came in about a month and a half ago to look into buying a new fiat, and got a 2014 fiat 500 L with 11,900 on it. Have been very happy with the car, I have not had to have it serviced yet so I can't speak on the service end of things. The car purchase experience was great though, and no complaints.

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Google Sep 3, 2018

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Google Aug 18, 2018

The service department was very friendly and professional and fixed my car very quickly and performed factory recall while it was there. Quick service

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Google Aug 16, 2018

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Google Aug 15, 2018

Great service department Front office not so much Bought a car a year ago and chased them for my spare key. Still nothing.

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Google Aug 10, 2018

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Google Jul 25, 2018

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Google Jul 17, 2018

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Google Jul 7, 2018

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Google Jun 8, 2018

Very nice and answer all our questions

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Google May 21, 2018

Very comfortable experience. Including salesperson, manager , and finance mgr.

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Google May 2, 2018

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Google Apr 30, 2018

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Google Apr 3, 2018

Kevin was nothing but professional and informative. I learned about the Alfa Romeo. And really think it can be an option. Very laid back atmosphere.

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Google Apr 3, 2018

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Google Mar 28, 2018

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Google Mar 22, 2018

I went into the dealership not really expecting them to be able to help me get a vehicle. John Valentine had already done the preliminary stuff and he assured me that I would get into a vehicle that day; needless to say I still didn't believe him. John showed me many Fiat 500 vehicles because I kept changing my mind about which one I actually wanted. He would go to the finance guy each and every time and plead my case. Some of them wouldn't work for me, but we actually did find the Fiat 500 of my dreams. This ...

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Google Mar 19, 2018

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Google Mar 7, 2018

Helpful

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Google Mar 4, 2018

Absolutely amazing vehicle and the dealership was extremely supportive throughout the entire sale. I highly recommend John as a salesman as he walks you through from beginning to end and is not pushy in the least bit. Absolutely had a great experience... And yes I have purchased many cars and can say this was by far the best experience at a dealership - ever.

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Google Feb 24, 2018

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Google Feb 19, 2018

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Google Feb 17, 2018

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Google Feb 11, 2018

Love fiat of Tacoma. I love how the showroom is spaced out how it is. It is a great place to go and check out all the new fiats and see if there is on you might like. There is a couple I definitely feel like I'm drawn to that for sure. Make sure you check them out

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Google Feb 10, 2018


 

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